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Cleveland wedges warranty proshop repairs

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#1 Schmuck

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Posted 30 January 2018 - 12:26 PM

Just want to share unexpected positive experience with Cleveland and my clubs' (Lynwood) pro-shop.

 

Last round of 2017, at impact - snapped the shaft of my 50 deg CG15, on the grip between my hands.

Given my recent returning form (its all relative) I have some $$ credit to spend - so left it at the proshop to be reshafted at my expense.

 

Picked it up on Sunday, new shaft & grip, Great!  I'm told no-one knows what it cost, so follow-up during the week.

Rang today & am informed its covered, no cost - sort of warranty/goodwill. Thanks Cleveland & Lynwood CC Proshop (Eamonn). I would have expected some charge for time spent organising and chasing up. 

 

This sort of thing is rare to me in todays' businesses where we are all expected to get a return for our time and effort. :)  :)  :D  Well Done Cleveland Golf & Lynwood CC!


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#2 Francie

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Posted 30 January 2018 - 10:45 PM

I suppose you didn't tell them about the preceding "helicopter" throw prior to the damage?   :unsure:  ;)   


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#3 Schmuck

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Posted 31 January 2018 - 07:56 AM

I suppose you didn't tell them about the preceding "helicopter" throw prior to the damage?   :unsure: 

Not in recent times, have been known to 'gently' propel a club with a foot. Actually the shot in question was ok, unusually so. ;)
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#4 Madam

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Posted 31 January 2018 - 08:51 AM

Just want to share unexpected positive experience with Cleveland and my clubs' (Lynwood) pro-shop.

 

Last round of 2017, at impact - snapped the shaft of my 50 deg CG15, on the grip between my hands.

Given my recent returning form (its all relative) I have some $$ credit to spend - so left it at the proshop to be reshafted at my expense.

 

Picked it up on Sunday, new shaft & grip, Great!  I'm told no-one knows what it cost, so follow-up during the week.

Rang today & am informed its covered, no cost - sort of warranty/goodwill. Thanks Cleveland & Lynwood CC Proshop (Eamonn). I would have expected some charge for time spent organising and chasing up. 

 

This sort of thing is rare to me in todays' businesses where we are all expected to get a return for our time and effort. :)  :)  :D  Well Done Cleveland Golf & Lynwood CC!

Never would have happened at The Springs!


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#5 VLAD

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Posted 31 January 2018 - 09:02 AM

Never would have happened at The Springs!

Do they still have a proshop?


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#6 Madam

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Posted 31 January 2018 - 01:51 PM

Do they still have a proshop?

Then for sure wouldnt have happened!


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#7 VLAD

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Posted 31 January 2018 - 02:05 PM

Then for sure wouldnt have happened!

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#8 GhettoGolfer

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Posted 31 January 2018 - 02:34 PM

what a Schmuck!!!! They have already stung you enough for the initial purchase man!

See you on false value and guaranteed return of custom in the future.

What a schmuck.

LOL
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#9 VLAD

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Posted 31 January 2018 - 02:36 PM

what a Schmuck!!!! They have already stung you enough for the initial purchase man!

See you on false value and guaranteed return of custom in the future.

What a schmuck.

LOL

What if he purchased elsewhere, you know from one of those discount warehouse places? \

I do agree though, the Bloke is a total Schmuckhead


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Country golfer on a City course.
Hacker in more ways than one.
Penetration specialist, can cause some people to be nervous.

 

I'm back for another few years
 
I can do no wrong.
 
 


#10 Schmuck

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Posted 31 January 2018 - 02:52 PM

what a Schmuck!!!! They have already stung you enough for the initial purchase man!See you on false value and guaranteed return of custom in the future.What a schmuck.LOL

Get back in the 'Negativity thread' where you belong :P

BTW, said club was purchased at GCO, so no ripoff occurred.
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#11 Bluethunda

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Posted 31 January 2018 - 07:52 PM

Just want to share unexpected positive experience with Cleveland and my clubs' (Lynwood) pro-shop.
 
Last round of 2017, at impact - snapped the shaft of my 50 deg CG15, on the grip between my hands.
Given my recent returning form (its all relative) I have some $$ credit to spend - so left it at the proshop to be reshafted at my expense.
 
Picked it up on Sunday, new shaft & grip, Great!  I'm told no-one knows what it cost, so follow-up during the week.
Rang today & am informed its covered, no cost - sort of warranty/goodwill. Thanks Cleveland & Lynwood CC Proshop (Eamonn). I would have expected some charge for time spent organising and chasing up. 
 
This sort of thing is rare to me in todays' businesses where we are all expected to get a return for our time and effort. :)  :)  :D  Well Done Cleveland Golf & Lynwood CC!




Wow that's service!!!!! Surprised they didn't charge you rent , would send my gear to be repaired there but after reading the Aussie post rant thread.............
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#12 Francie

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Posted 31 January 2018 - 10:24 PM

What if he purchased elsewhere, you know from one of those discount warehouse places? \

I do agree though, the Bloke is a total Schmuckhead

 

 

Get back in the 'Negativity thread' where you belong :P

BTW, said club was purchased at GCO, so no ripoff occurred.

 

Looks like you've got a supporter, in Vlad, there Schmuckie.    ;)


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Inaugural ISG National Golf Champion - Queensland September 2012

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Hole In One - 7th Hole Portsea GC - 9/10/2012
Long drive "champion" - Stinks 3 club challenge - 22/9/2013

Shipwreck Coast Classic - B Grade Men Winner (Warrnambool) - 9/11/2013

Inaugural holder - ISG TBPNTHWAOOM trophy - 2015

Eagle - Par 4 - 18th at St. Andrews Beach - 1/9/2015​
Holder - Brass yacht trophy - 2015

Player of the Year (VPGC) - 2015

Winner - ISG Tombstone event - Lang Lang - 4/9/2016

Half of 4BBB Champion team with Commish - 2016 National Event

Half of winning finalist - Doubles Match-play team (VPGC) - 2016

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Veterans Champion (VPGC) - 2016 

 

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#13 VLAD

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Posted 01 February 2018 - 07:09 AM

Looks like you've got a supporter, in Vlad, there Schmuckie.    ;)

Looks like you found your calling Detective :)


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Penetration specialist, can cause some people to be nervous.

 

I'm back for another few years
 
I can do no wrong.
 
 


#14 Commish

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Posted 01 February 2018 - 10:41 AM

Looks like you found your calling Detective :)

 

That's an insult to Detectives.. :angry:


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#15 VLAD

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Posted 01 February 2018 - 10:45 AM

 

That's an insult to Detectives.. :angry:

Your interpretation, not necessarily mine.  B)  


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Country golfer on a City course.
Hacker in more ways than one.
Penetration specialist, can cause some people to be nervous.

 

I'm back for another few years
 
I can do no wrong.
 
 





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