Hi everyone,

I was wanting to know if anyone has had any luck with Footjoy customer service, specifically in Australia but also in general as well?

I purchased some Footjoy Dry Premier shoes in February of this year from my local club professional who is a Footjoy/Titleist stockist and after wearing them for a range session I decided that they would be fine to wear on the course.

For the first 9 holes they were fine, very comfortable in fact but as the round came to the final few holes they badly cut into my feet to the point where they drew blood. Normally I don’t have any issues wearing new shoes at all, be it on the course or in general my Adidas Tour Traction shoes were fine out of the box to wear for 18 holes.

As the shoes have a comfort warranty on them I took them back to my club pro and he said, no problems I’ll send them back to Footjoy and have them replaced for you but it will be a 6-8 week wait. I wasn’t too happy with the fact that I would have to wait 6-8 weeks to have them replaced but as I have plenty of pairs of other golf shoes to wear I put up with it.

After 8 weeks the shoes hadn’t arrived and I contacted my club professional to see what the situation was, he said that it could be some months before I got the replacement shoes, I was rather unhappy about that but as I didn’t need the shoes straight away I put up with it.

After 6 MONTHS! I got a phone call from my club professional to say that the replacement shoes were in, I went to the club the following day and when I opened the box the shoes came in they were badly marked/discolored and the leather near the heal area was creased. The club professional and I had a look inside the shoes and there was a tag inside the shoes “Inspected by Maria” now, both the club professional and myself found this somewhat humorous as we couldn’t possibly see how they could have left the factory in that state!

At this point I have submitted a complaint via email to Footjoy using their contact us feature on their website, I have the number for the local representative for Acushnet but I don’t think ringing him will get me anywhere.

I am extremely incensed/irate about this whole situation, in my opinion it shouldn’t take 6 months for it to come to this, it isn’t even as if I have an unusual sized foot which is a 10 EE fitting so I don’t know why they would take so long to try to rectify the situation.

My club professional has offered me my money back on the shoes, which I am not interested in, the money is not the issue here, the fact that they have stuffed me around for 6 months with no apology and then sent out shoes in appalling condition is an absolute disgrace to me!

I’m hoping that a member of the forum might be able to help out in some way, be it some contact details of someone who is high up enough in Acushnet to help me or even if someone can offer me some advice on what to do next would be appreciated, I don’t want to have to go to the trouble or expense of dragging a lawyer into the situation over something so damn petty as a pair of golf shoes.

Please excuse my rant about this, it is something that has me REALLY hot under the collar!

Why don’t you just get the money back from the professional, while you await their reply/vent anger. At the worst, you’re not financially disadvantaged another few months by their poor customer service.

They’ve lost a lifetime footjoy customer now…. you’ll certainly never buy another one of that brand ever!

I advise you to get your money back. Forget about the principal of the argument, now you know that their customer service is hopeless, 6 months come on. Grab your money and buy another brand of shoe…

I was surprised to read your post and see the length of time it took for your club professional to get a result from Footjoy. My experience with Footjoy has been the complete opposite . I had an old pair of Footjoy contours that had been purchased overseas,on one of the shoes the insert that the soft spikes are screwed into had somehow worked its way out.

I took the shoe into a local golf shop that stocked Footjoy shoes and asked if they had a replacement part. They didn’t but they rang their Footjoy rep whilst I was in the shop.

They asked me to leave the shoe at the store and said they would get it fixed.

I received a phone call the following week letting me know that I could pick up my shoes. When I turned up at the store they handed over a brand new pair of Footjoy contours.

I was blown away as I was expecting a charge for repairs not for them to replace an old pair of shoes with a brand new pair. This was about 18 months ago.

I will continue to purchase Footjoys they may be at the more expensive end of the price range for golf shoes but they wear well and in my experience the company goes the extra yard and stands 100% behind their product .

It isn’t an issue of money, I’m not made of money by any means but the way the whole situation has come about.

I’m hoping that now I have emailed them that they might get back to me and sort this whole thing out, I’ve had Footjoys in the past and loved them and the Classic Dry Premier shoes I had looked great and were comfortable (On one foot at least! :P )

I like the look of them much better than some of the other leather soled shoes on the market, I was recommended that look at the Ecco shoes but they look decidedly ugly to me.

I guess if I get stiffed by them I’ll go out and get a pair of Adidas shoes again, pitty because they are starting to make shoes that look like spaceman’s boots! :P

Cmon, give Maria a little credit here. She’s taken her time in wearing in the shoes for you and you want to complain about it?

i had a pair of dry premieres in 11D which fit mega comfortably on both feet but it kept squishing my left pinky toe and the nail died if i played heaps. No pressure on the toe if I wasn’t walking, but the shoe seemed to dislike my pinky during long walks. Also, during wearing in phase, my heels got blistered up. Got some advice from one those older golfers who have a zillion tips to rub candle wax into heel part of shoe.

Got a pair of Contours after that in 11E which don’t fit anywhere near as good, but pinky toe is thanking me for it by growing back. Took me at least 5 rounds to wear them in where the back of my heel would blister and burst, even with the advice of waxing them. Ended just taping the back of heels with strapping tape.

Don’t think i’m gonna go with footjoys next time cause of the wearing period i have had to endure with mine, but if i do try footjoys one more time

Something is seriously out of synch here.

First. I have great difficulty with the idea that any FJ shoe in the correct size made your feet bleed.

Second. Having worn the brand for most of my golfing life I had my first problem this year with a pair I’d worn all day every day for ten months, rain or shine. My shoes were picked up by courier the following day and the replacement pair arrived 3 days after that.

I have my suspicions about what might be going on here, and the problem aint at Acushnet.

continuing from my last post- will try a pair of reelfits next.

packard – i have worn most variants of footjoys over the last few years and i can honestly say, they are nice shoes, but even getting the right size can lead to sore feet. they are by no means, the be all and end all of shoes. they have various different lasts and ‘cuts’ of their shoes which will result in drastically different fits between each model.

eg. the eComfort for me was one of the most comfotable shoes i have owned. compared to the DryJoy Pro, which was possibly the most uncomfortable shoes i have work. They were TOTALLY different shoes to wear and the DryJoys didn’t last more than 3-4 rounds before they were given the arse.

having said that, i do find it hard to believe that Acushnet would take this long on a warranty. I recently sent my 454Comp back with a cracked head, it took probably a week for the courier to pickup the club (organised by Acushnet) and i had heard back from them with a decision within 2 days of that, and had a new club in my hands within 2 weeks of them picking it up. No company can expect to survive with customer service like that. Unfortunately, my contacts at Acushnet do not extend past the local territory rep.

I have my own Premier Dry Classics. They are one good looking shoe and are comfortable but i find after a few holes they start to hurt and cut into my feet. But for me i would rather wear the e-comforts over the premier dry classics anyday. Because i can get through a round with them alot easier. There also very lightweight compared to the Classics.

Your pro could have exchanged the brand new replacements for another pair in stock and sent that pair back to Footjoy as damaged stock…

He only had the one pair of Classic Dry Premier shoes in stock… I think I might do some more investigating as there seem to be a few people here that have had good customer service experiences with them!